MSTAT Customer Satisfaction Survey MSTAT Customer Satisfaction Survey About Your Organization Partner Details Required fields marked with * Email * Full Name * Company / Organization * Job Title How You Use Our Services How often do you use MSTAT's services? * Daily A few times per week A few times per month Rarely Which of the following MSTAT services do you currently use? * SMS Messaging Viber Business Messages RCS Messaging Email Messaging WhatsApp Business Chatbots Mobile Applications Other: What is your primary use case for MSTAT services? * Marketing & Promotional Communications Transactional Communications (OTP, Alerts, Notifications) Customer Service & Support Internal Communications Other: Your Experience with Our Services How would you rate your overall experience with MSTAT? * 1Very Poor 1 2 3 4 5 5Excellent How user-friendly do you find the OMNI Messaging Platform? * 1Very Difficult 1 2 3 4 5 5Very User-Friendly How satisfied are you with the reliability of our services? * 1Not Satisfied 1 2 3 4 5 5Extremely Satisfied How satisfied are you with the speed of our services? * 1Not at all 1 2 3 4 5 5Absolutely How satisfied are you with the support provided by the MSTAT team? * 1Not at all 1 2 3 4 5 5Absolutely How satisfied are you with our response times? * 1Not at all 1 2 3 4 5 5Absolutely Business Value & Benefits What outcomes have you experienced through your partnership with MSTAT? * Engagement Improvement Higher Open Rates Conversions Increase Faster Customer Communication Customer Experience Improvement Operational Costs Reduction Automation Increase Other: If available, please share measurable improvements or business results. * Future Needs & Objectives If you could suggest one improvement or new feature, what would it be? * Advanced Analytics & Reporting Marketing Automation Audience Segmentation Additional Integrations AI Features Other: Which solutions would you be interested in exploring in the future? RCS Messaging WhatsApp Business AI Chatbots Marketing Automation Customer Journeys Mobile Applications Loyalty Solutions Other: Your Overall Experience How would you describe your collaboration with the MSTAT team? * What do you consider to be MSTAT's key strengths? (up to 3 options) Reliability Expertise Innovation Speed Support Flexibility Competitive Pricing Service Quality Platform Ease of Use How likely are you to recommend MSTAT to a colleague or business partner? * 0Not likely 0 1 2 3 4 5 6 7 8 9 10 10Extremely likely What is the primary reason for your score? If you had to describe MSTAT in 3 words, which would they be? * Would you be interested in contacting you to create a joint Success Story, Case Study or Testimonial? Yes No I accept the MSTAT Privacy Policy. Your details are used exclusively for communication and are protected under GDPR. Submit Survey Thank you! Your submission has been completed successfully and your feedback has been recorded. Close
