Technical Presales Specialist

ref code: TECHPRE26

MSTAT, with over two decades of experience in transforming businesses in the mobile ecosystem, is seeking a skilled and customer-oriented Technical Presales Specialist to strengthen its Commercial team and support the growth of its corporate messaging solutions.
The Technical Presales Specialist will play a key role in bridging commercial and technical functions, supporting new business acquisition and customer onboarding through technical expertise and consultative guidance.

Role Overview

The successful candidate will provide technical consultation throughout the presales and onboarding process, ensuring that customer requirements are accurately translated into effective messaging solutions while supporting seamless integrations and long-term client success.

[01]

Main Responsibilities

Provide technical expertise and consultation during the presales process to support new business acquisition
Understand customer business requirements, technical needs, and messaging use cases
Respond to technical questions in RFPs (Request for Proposals), RFIs (Request for Information), and sales cycle inquiries
Participate in customer meetings, business reviews, and technical workshops to provide expert guidance
Develop technical documentation, integration guides, and supporting materials
Assist customers with API integration testing, troubleshooting, and optimization
Provide technical support for custom implementations
Support escalated technical issues, conducting in-depth analysis and coordinating resolution with internal teams
Gather and document customer feedback regarding technical capabilities and platform performance
Contribute to sales enablement initiatives by training internal teams on technical features and solution capabilities
Ensure proper use and maintenance of the internal CRM system

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Key Competencies

Problem-solving and analytical thinking
Strong communication skills (technical & business stakeholders)
Client-oriented mindset
Results-driven approach
Teamwork and collaboration
Strong planning and organizational skills

[02]

Required Experience & Qualifications

Direct contribution to new business acquisition and customer onboarding
Key liaison between Sales, Technology, and Product teams
Mid-level impact on customer experience and solution delivery
Involvement in complex technical implementations and integrations

[04]

Role Scope & Impact

Direct contribution to enhancing brand presence and market positioning
Ownership of branding and communication initiatives
Mid-level strategic and creative impact

[05]

MSTAT Offers

Competitive compensation package
Private health insurance plan (hospital care included)
Monthly meal allowance
Hybrid working model
Continuous learning opportunities
Personalized development plan
In-company events and celebration of company achievements

All applications will be treated with strict confidentiality. All candidates will be contacted and informed about the application process within 5 days. We ensure equal opportunities, treatment, and consideration for all candidates. As part of the MSTAT culture, we respect human rights and foster a diverse, inclusive, and respectful working environment.